When Crossroads Christian Communications needed to upgrade to a new call centre platform, it was an opportunity to reimagine the whole experience of those calling for help, and the volunteers who serve them.

Digital Message brought all the stakeholders to the table in a Design Thinking approach.  As an IBM Design Thinking Practitioner and using Playmobil Pro, Ryan led workshops for this international non-profit, gathering requirements and alignment on a new call centre vision and technology.